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Monday, 06 October 2014 05:45

Fall under the "stars": In the Kuzbass SRO HOPE THAT CLASSIFICATION OF VOLUNTARY AGENCIES protect travelers

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Signboards Kuzbass travel agencies may appear "stars". On October 5, "Tomsk pisanitsa" held a public council, the main theme of which will be the introduction of a voluntary classification of tourist agencies. The initiator of the discussion serves a self-regulatory organization of tour operators and travel agencies "KuzbassTurIndustriya." The joint work of the regional authorities and the tourism community can become a project of the regional law providing gradation travel agencies Kuzbass by stars. 

Signboards Kuzbass travel agencies may appear "stars". On October 5, "Tomsk pisanitsa" held a public council, the main theme of which will be the introduction of a voluntary classification of tourist agencies. The initiator of the discussion serves a self-regulatory organization of tour operators and travel agencies "KuzbassTurIndustriya." The joint work of the regional authorities and the tourism community can become a project of the regional law providing gradation travel agencies Kuzbass by stars. 

Initiative Kuzbass SRO is a response to a series of bankruptcies of major tour operators federal claim to the association. "This is a necessary measure to restore order to the travel agent market Kuzbass - said Irina STI Lisin, CEO" KuzbassTurIndustrii. "- We will give "stars" agencies for a number of requirements. So we are going to deal with "terry professionals." Under the requirements implied a number of proposals, including entry into the industrial unions into a single regional register of travel agencies, the presence of a "white box office," the signing of a direct contract with a tour operator, and so on. "As noted by the interviewee STI, immediately after the publication of this information in the Kuzbass happened hype: Agency began to submit data for inclusion in the regional register of travel agents. 

According to Inessa Tikanovoy, a board member of the SRO is proposed to classify the level of agencies in the likeness of hotels. One "star" will be able to get the company made to a regional register of travel agencies, the two - working under direct contracts with tour operators, three - with a cash register, four "stars" will go to those who work in the market for more than five years, or insures its activities. Five "stars" will rely to someone who will take the voluntary certification in state agencies. Inessa Tikanova agrees with his colleague, believing that "stardom" will help bring order to the travel agencies. "In 2007, when the travel agencies have canceled licensing, dramatically increased the number of companies that began to offer tourist services. Unfortunately, the market came to laymen. Among them there are even firms that currently do not have the room, the staff working at home. Naturally, they have a low level of education, "- says Inessa Tikanova. 

"Classification of travel agencies for tourists should mean a certain defense mechanism" 

Now the Voluntary Classification tourist agencies fully formulated and submitted for discussion in the district of Novokuznetsk. SRO representatives intend to take the initiative in the Regional Council of People's Deputies. "We need to encourage our agents to professional life - says Irina Lisin. - The mentality of many of them is the following: when forced me to put the cash register, then I'll do it, and I will issue a tour which put the receipt. Until then - and so will come down: the client receives from the hands of the completed piece of. "

The majority of respondents STI representatives Kuzbass tourist industry with the hope of waiting for changes in the market. "I think many of his colleagues to vote for the proposed initiative - says Olga Vahrameeva, Director of Tourist" Golden Road ". - When the tourist industry in the region presented a draft classification of travel agencies, many of the leaders talked about it as a necessity. The only thing I can say for my company: if they give a "star" to work without any discounts, then we do not get it, because in such dumping in the market impossible not to provide tourists with at least a small discount. But at the same time, our agency will qualify for the maximum "stardom." Classification need more customers, not business. Although for us it's advertising, and status if the procedure is carried out is not a public body, and the Department of Youth and Sports, responsible tourism. Classification of travel agencies for tourists should mean a certain protection mechanism. "

I agree with the expert Kristina Ivanova, travel manager "Fortuna Tours." "It is not as a necessary measure for the agencies, but for tourists - said interlocutor STI. - In the case of the classification of clients of tourist companies will guarantee that for now just need people buying tours. In the market of tourist services Kuzbass works a lot of so-called "skidochnikov" subagents thriving unfair competition and dumping. From this it is necessary to protect the tourists. I think the proposed initiative can change and put in order the tourist industry in the region. After proven agency in this case, too, are non-pecuniary damage. Unprofessionalism one hits the reputation of professionals. "

Some players regional travel market is not yet familiar with the proposed system, but it is believed that the classification can protect tourists. "Now in Russia there is no mechanism to protect the traveler in case of bankruptcy of the tour operator or travel agency. While it's difficult to imagine how it will work classification, but would like to become a defense mechanism just tourists, "- says Galina Barakina, director of travel agency" Viva Travel ". 

 

Author: Anastasia Masibut 

Siberian Travel Portal 

http://www.sibtourport.ru/sti-info/news/sti/content/14888 

 

We would like to note that the travel agency "White Stone" has 5 stars 

1 For information about our travel agent on the register of travel agents that operate in the Kemerovo region. 

Number of tourist agency "White Stone" in the registry: 42140110049 

(http://www.dmps-kuzbass.ru/tourism/travel_agency/) 

2 We are a member of the Self-Regulatory Organization "Kuzbass non-profit partnership of the tourism industry» (http://org-ukti.ru/spisok-chlenov-jukti.html). 

3 Since 2003. We are a tour operator in the domestic as well from 2011. and inbound tourism. Phone firms "white stone" in the Unified Register of Tour Operators of Russia: 

MW 006,235 (http://reestr.russiatourism.ru/?ac=view&id_reestr=3142); 

Our tour operator business is insured against misuse services in the amount of 500 000 rubles. 

4 Our travel agency working in the domestic tourism market since 1998. Repeatedly activities marked regional and city awards. 

Director - Kozhemyako Olga. Experience of working in tourism for over 20 years. Higher Education (tourist) education. 

Senior Manager - Kovalevskaya Anastasia Gennadievna. Experience of working in tourism for over 5 years. Higher Education (tourist) education. 

5 We passed voluntary certification activities (our activities and our tour operating programs are certified by the Novosibirsk center certification and monitoring of product quality).

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